A Holiday Survival Guide for E-Commerce Companies⋆ Sherpack

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Missed Timelines and Fulfillment Fumbles: A Holiday Survival Guide for E-Commerce Companies

4 min read
a 3PL employee assembling boxes

The holiday season can be tough for e-commerce businesses, especially when working with an inefficient 3PL. If your current partner has made your holiday season more stressful, know you’re not alone. Read on to learn how you can make the next one smoother.

Did You Face These Pitfalls During the Holiday Fulfillment Season?

With all of the obstacles the holiday season brings, it’s important to have a fulfillment partnership you’re confident in. If you’ve experienced the following obstacles, it’s likely time to look for a new 3PL partner.

1. Missed Timelines

With tight USPS shipping deadlines and high customer expectations, working with a fulfillment company that can process and deliver orders on time during the holidays is crucial. Failing to meet timelines isn’t just a delay. It’s a domino effect that impacts every aspect of your business, from fulfillment to customer satisfaction.

2. Poor Communication

Timely and transparent communication is the lifeline of successful holiday fulfillment, ensuring that you stay informed, in control, and your customers satisfied. Not having real-time updates on your order statuses or being left in the dark about potential delays is a major red flag in a partnership.

3. Incorrect Inventory

The ultimate success of delivering a product to a customer hinges on accurate inventory management. Imagine having flawless order processing, efficient shipping, and timely deliveries, only to realize that your inventory records don’t align with the actual stock on hand. This discrepancy can lead to potential stockouts, disappointed customers, and can open the door to overstocking issues as well.

What To Look For In Your Next 3PL Partner

Tired of headaches with your current 3PL? It may be time for a reset so you can ensure success for the next holiday rush. Here’s what to look for as you search for your next fulfillment partner.

1. Agility

Agility not only ensures timely deliveries but also enables quick adjustments in response to shifting demands and unforeseen challenges. At Sherpack, we pride ourselves on being agile and doing whatever it takes to fulfill our clients’ needs. Our track record speaks volumes – an impressive 99% of Sherpack orders arrive on time, showcasing our dedication to your fulfillment success. Whether it’s adjusting to fluctuating order volumes, navigating unexpected challenges, or customizing solutions to suit your business model, we’ll do whatever it takes to meet deadlines.

2. Accuracy

Ensuring that your customers receive the right products on time, every time, is paramount for your business success. At Sherpack, we take pride in our impressive 99.6% accuracy rate. But for us, it’s more than just a statistic; it’s a commitment to the success of our clients and recognition that, for them, each package represents more than a shipment.

3. Authentic Partnership

Beyond mere transactional relationships, an authentic partnership should embody trust, open communication, and a shared commitment to success. Sherpack strives to build strong relationships with our clients, where we prioritize human connection and understanding of their needs. You can trust us to go the extra mile to meet your expectations.

A Midwest Fulfillment Partner You Can Trust

Ready to see success next holiday season and level up with a new fulfillment partner? The team at Sherpack is excited to learn more about your business and how we can help you meet your goals. Contact us today to request a quote!